Frequently Asked Questions

Ampla Health System Apparel Program

Ampla Health is pleased to announce the purchasing of employee apparel for our patient facing staff member. Mission Linen has worked hand in hand with us selecting durable and reliable scrub sets while remaining stylish and comfortable. We are excited to announce that our clinics full-time patient facing staff members will be provided access to order up to four (4) sets of scrubs while other employees will receive scrub sets depending on the number of hours worked weekly.

All employees and new hires will go live on this new platform, https://amplahealthapparel.mlsbuy.com , 06.28.22.

The ordering platform will give access and capability to self-pay orders of additional scrub sets and other Ampla Health approved apparel, as well throughout the year.

Common Employee Questions

Who is eligible to receive apparel?

Currently, employees with clinical and most patient facing positions are required to receive apparel. An employee’s budget of apparel from Ampla Health is based on their status, commonly referred to as FTE, in the system (full-time, part-time, and per diem) and their position held within the company.

How many pieces can I get?

For current/new employees in scrub apparel, Ampla Health will provide:

· FTE: 4 Sets

· Part Time: 1, 2, or 3 sets depending on weekly hours worked

· Per Diem: 1, 2, or 3 sets depending on weekly hours worked

You may use your budget to order any combination of pieces and you are required to order at least four complete uniforms (top and bottom) and begin wearing them Monday through Thursday starting 8/1/2022. Staff will also be provided with an annual budget to refresh their uniforms. More information regarding replenishment budgets will be communicated as we near 2023.

What happens to the budget in my account if I don’t spend it all?
Your budget credit will expire 30 days after account initiation. Ampla Health is requiring all 4 allotted uniform sets are ordered no later than 7/28/2022.

Is there anywhere to try on the scrubs before purchasing?

Current employees will be part of the Clinic Fit Fair. Fit packages will be arriving to your site and a site leader will allow access to trying on the available sets. Once you have your sizes, log in to your individual account and start ordering.

New hires will have the opportunity to try on apparel options at orientation.

How do New Hires or employees who have transferred into a new role order their apparel?

New hires and transferred employees will receive an email with instructions when they become eligible to order their apparel.

I am a recent new hire, and my scrubs will not be delivered in time for my first day of work.

Orders placed on the web store typically arrive in 5-14 business days. If you need scrubs to begin work before your Apparel Program scrubs are delivered, you are allowed to wear personal scrubs in the interim. Please speak to your manager regarding your department’s specific uniform requirements.

Where will my order be shipped?

Your order will be shipped to the address you provide at check out. You may not change the shipping address after your order is placed. Please provide a home address that is safe and reliable. We cannot ship to PO Boxes or to Ampla Health facilities. Please take care when adding your address to your order as addresses are not audited and will print on the shipping label exactly as they are entered on your order.

Can I mix and match colors if I don’t want to wear a solid color?

No, employees must wear the provided uniforms and colors from the new online store. The guiding principle of the apparel program is to help patients identify their caregivers by color. Staff must adhere to the new program to achieve our Patients First goal.

I have already used my budget from Ampla Health, can I purchase more apparel?

Yes, employees can order additional pieces using a credit card at any time on their individual log in.

I need a medical/religious/cultural accommodation to the apparel program. What should I do?

Please email Mission Linen at amplahealthpparel@missionlinen.com to let us know you need an accommodation.

How should I care for my new clothing?

For best results, please wash your uniforms in cold water with non-bleach detergent. The cold water will help the colors stay vibrant longer. After washing, hang your apparel to air dry or place them in the dryer on a warm temperature, and immediately hang once dried, to avoid wrinkles. Do not bleach your apparel.

What information is required for employees to access the webstore?

An Ampla Health email address. Employees will be prompted, with an email from Mission Linen, to register on the new site.

Ordering Process

Employees will receive a welcome email from Mission Linen, with a hyperlink to the new site. All employees will need to register using your Ampla Health supplied email address and creating a password once you receive the welcome email from Mission Linen.

What if I forget my password?

Please use the forgot password link, if this does not work, please contact Mission Linen at amplahealthpparel@missionlinen.com or at (833) 525-3784 if you need to modify your profile settings.

Returns/Exchanges

Can I return my apparel?

While returns are not accepted, new hires will have the opportunity to try on prior to ordering.

How do I exchange my apparel if I received the wrong size?

We accept apparel exchanges for damaged or incorrectly received items, so long as the garment has not been worn, stained, washed, or damaged, is in the original garment bag with identification information intact, and is returned within 30 days from the date of the shipment.

Exchanges may be made up to 30 days after the date of shipment. Your product must meet the following criteria:

Product has not been worn or washed.

Product has original tags still on.

Reasons for exchange:

Garment is damaged (please identify damaged area)

Incorrect item shipped

If you meet the qualifications above, contact Mission Linen at amplahealthpparel@missionlinen.com or at (833) 525-3784.

Quality Concerns

For quality concerns, please email Mission Linen directly at amplahealthapparel@missionlinen.com or call their Customer Care Team at (833) 525-3784. Mission Linen will request the employee send a photo of their damaged apparel for further inspection.

Questions and/or Concerns

Please contact Ampla Health human resources with questions and/or concerns at 1131,

Shawnna Smith, HR Specialist or 1122, Karamjit Nijjar, HR Assistant.

Mission Linen Customer Service

Toll free: 833-525-3784

amplahealthapparel@missionlinen.com